Infrastructure & Operations
Telephony & Unified Communications
Telephony is integrated into Microsoft Teams, so calls, chat and video conferencing run through the same application in the office, on the move and at home.
Scope of services
One number, one device, nothing to switch.
Teams takes over the role of the traditional phone system. Migrating an existing system is planned and carried out step by step, so availability is maintained throughout the switch.
- Telephony integration into Microsoft Teams
- Planned migration of existing phone systems
- Keeping existing phone numbers (porting)
Process
How it works.
01
Assessment
Numbers, phone system, devices and call flows are recorded.
02
Planning
Hunt groups, announcements and call forwarding are defined.
03
Switchover
Numbers are ported and Teams phone is set up.
04
Support
Changes and new users are handled on an ongoing basis.
Benefits
What you gain.
Everything in one app
Calls, chat and meetings in Microsoft Teams.
Numbers stay the same
Existing numbers are carried over.
Reachable regardless of location
Reachable in the office, at home and on the move.
FAQ
Good to know.
Can existing numbers be kept?
Yes, existing numbers are usually ported across.
Are desk phones still needed?
Not necessarily. Calls run via computer or smartphone; desk phones can still be kept in use if wanted.
What happens to the old phone system?
It is phased out as planned. The switchover is timed so availability is maintained throughout.
Related
Related services
Next step
Let's talk about your IT.
A first conversation clarifies the starting point and possible next steps.