Infrastructure & Operations
Managed Services
Instead of ad hoc individual jobs, a fixed agreement covers maintenance, updates and monitoring of the defined systems.
Scope of services
One agreement instead of recurring one-off jobs.
Which systems are included is agreed jointly; maintenance, updates and monitoring then run in the background, complemented by fixed check-in meetings.
- Ongoing support of the agreed systems
- Maintenance, updates and monitoring
- Fixed check-ins on status and next steps
- Patch management for servers, clients and third-party software
- Predictable monthly flat fee per device or user
- Support via remote access and on site when needed
- Monthly status report on updates, backups and alerts
Process
How it works.
01
Scope
The systems to be supported are agreed together.
02
Onboarding
The environment is documented and added to monitoring and patch management.
03
Ongoing operation
Updates, monitoring and support run on a fixed schedule.
04
Report & review
A monthly status report forms the basis for the next steps.
Benefits
What you gain.
Predictable costs
Ongoing support as a monthly flat fee instead of individual invoices.
Less downtime
Problems are often caught before they disrupt operations.
Full transparency
The status report shows what was done each month.
FAQ
Good to know.
Which systems can be supported?
Servers, workstations, network, Microsoft 365 and backups – the scope is defined individually.
How is support reached?
By e-mail or phone. Many issues are resolved directly via remote access; an on-site visit follows when needed.
Related
Related services
Next step
Let's talk about your IT.
A first conversation clarifies the starting point and possible next steps.